What we can do | featurist

Maximise your software selection and digital transformation ROI

featurist offers independent consulting and advisory services, firmly focused on helping our clients cut through an overwhelming amount of information to narrow down the best software solution options for their specific business needs and digital transformation – at the best price and on the best contract terms.

We can help you:

Optimise your software strategy
Gather your business software requirements
Shortlist marketplace solutions
Score and evaluate software options
Facilitate the RFP/RFQ process
Review and negotiate contracts and renewals
Oversee your software implementation

Making the most of Marketing Automation and CRM

featurist offers independent consulting and advisory services, to assist any sized organisation to maximise their Sales and Marketing automation.

– We take the stress out of the selection process and utilise non-vendor specific process to find the right solutions to suit your specific business needs.

– Audit your existing CRM & Martech platforms using industry best practices, to streamline processes and determine if you are getting the best value from your investment.

We can help you:

Select CRM or Marketing systems
Implement platforms from start to finish
Up-skill staff and create Guide documentation for your specific needs
Audit systems to understand what can be improved, both now and in the future
Correct and remove data hurdles so your system runs smoothly again

Service Designs to maximise business potential

Service Design helps organisations see their services from a customer perspective.
The approach uses a creative, human-centred design process to help organisations gain true, end-to-end understanding of their services in order to maximise business potential.

Through collaborative Design Thinking methods that engage both customers and the business, service design enables meaningful improvements and can deliver seamless quality experiences for all stakeholders involved.

We can help you:

Understand and focus on your real business needs and drivers
Find solutions for end-to-end problems
Develop journey maps to gain stakeholder buy-in
Current-state & future-state blueprinting
Determine viability of planned services or product improvements.
Oversee rapid prototyping to show value
Understand Customer Service Experience Lifecycle and Organisational Service Development Lifecycles

Visual mapping of your business processes

Many organisations know they need to change of improve processes, but may not actually understand all the elements that are occurring in the flow. A Customer Journey map (also known as a User journey) is a diagram that visually illustrates the user flow through a process, such as Sales prospecting or Marketing acquisition.

Customer Journey flow diagrams help Sales and Marketing teams, and even Business Operations, to visualise the steps and touch-points in a process. The journeys start with initial contact or discovery, and continue through the process of engagement into long-term loyalty and advocacy.

This data – once captured – is a fantastic resource to refer to as you work towards your future desired state. It becomes a living document that anyone in the organisation can use to easily understand due to its visual format.

We can help you:

Assist knowledge transfer via easily understandable business process maps
Understand how planned process improvements may impact the business operations and data systems
Streamline processes by visualising the number of real interactions
Find gaps and roadblocks that may not be visible in day-to-day operations
Visualise data or resourcing transition points to maximise efficiency

Illustrations and Comics to drive your stories visually

featurist is a professional illustrator and cartoonist, having created unique and funny drawings for a range of business. We have had our drawings used for logos, t-shirt designs, icons in corporate publications and amusing pieces of art in the office.

We have also had our comics published in numerous textbooks, published by Oxford Press.
So you know we must be good!

We can help you:

Provide a unique flavour to your corporate publications to improve your customer rapport
Refreshing illustrations to include in blogs, articles on Medium or LinkedIn, marketing materials and your websites
Custom logo designs for your business venture
Hand-drawn icons that can reflect the personification of your business style
Humorous snapshots of business life

Capture your workshops with Sketchnotes

featurist can help you capture the important key messages and golden nuggets of wisdom that emerge from the group genius of your next event or workshop. We do this via a bespoke visualisation offering called Sketchnoting.

Sketchnoting (also called graphic recording or scribing) is ideal for workshop activities, conversations, brainstorming sessions, discussions and presentations. It can be performed using traditional materials (pens, markers and paper) or digitally via a tablet. When finished, all the artwork created is delivered to you cleaned-up, presentation-ready in digital format, fit for distribution to whomever you choose.

We can help you:

Create an Engagement board – a large-scale mural that contains key facts, figures, statistics, ideas and nuggets of wisdom captured throughout your event
Increase engagement and understanding of meetings or business workshops by creating visual meeting minutes and notes
Capture remote events by patching in to it via video conference or audio feed. As long as we can clearly hear what’s going on, we can scribe

Contact

Feel that tingling in your mouse?

That is the internet urging you to contact featurist via this form.
So go ahead and fill it in.

Phone: + 617 0432 364 472

Based in Brisbane, Australia - working everywhere.

Feel that tingling in your fingers?

That is the internet urging you to contact featurist via this form.
So go ahead and fill it in.

Maximise your software selection and digital transformation ROI

Making the most of Marketing Automation and CRM

Service Designs to maximise business potential

Visual mapping of your business processes

Illustrations and Comics to drive your stories visually

Capture your workshops with Sketchnotes

Contact

Phone: + 617 0432 364 472 Based in Brisbane, Australia - working everywhere.

Phone: + 617 0432 364 472 Based in Brisbane, Australia - working everywhere.

Phone: + 617 0432 364 472

Based in Brisbane, Australia - working everywhere.

Phone: + 617 0432 364 472

Based in Brisbane, Australia - working everywhere.