We are going to create a powerful visual map of your business processes.
Create a living reference document, showing the touch-points of any processes within your organisation. This Customer Journey map (also known as a User flow) is a diagram to visually illustrate how a user moves through through a process, such as Sales prospecting or Marketing acquisition.
Customer Journey flow diagrams help Business Operation, Sales and Marketing teams to visualise the steps and touch-points in a process – right from the initial contact or discovery, and continuing through the process of engagement into long-term loyalty and advocacy.
This data – once captured – is a fantastic resource to refer to as you work towards your future desired state. It becomes a living guide that anyone in the organisation can easily understand due to its visual format.