Journey Mapping | featurist

We are going to create a powerful visual map of your business processes.

Create a living reference document, showing the touch-points of any processes within your organisation. This Customer Journey map (also known as a User flow) is a diagram to visually illustrate how a user moves through through a process, such as Sales prospecting or Marketing acquisition.

Customer Journey flow diagrams help Business Operation, Sales and Marketing teams to visualise the steps and touch-points in a process – right from the initial contact or discovery, and continuing through the process of engagement into long-term loyalty and advocacy.

This data – once captured – is a fantastic resource to refer to as you work towards your future desired state. It becomes a living guide that anyone in the organisation can easily understand due to its visual format.

VISUALISE YOUR REAL BUSINESS PROCESSES

Many organisations believe that they know how their organisation works, but may not actually realise or understand all the elements that occur in the real day-to-day flow.

Gaining an understanding of the true steps your organisation is using to achieve an outcome, acts as your product growth compass and also lets you pinpoint customers’ goals, needs, and struggles.
It guides you on the marketing channels, onboarding tactics, and UX flows to help you build stronger customer experiences and foster long lasting relationships.